Recently we had an issue in our house where my son’s Kindle Fire was stuck on mute and I couldn’t get the volume back up whatever I tried. He, funnily enough was happy to watch his Fire with no volume! I guess it was better than nothing.
It is the kids Fire with the sturdy blue cover that it happened to but I guess maybe it could happen to other Fires too if they work the same way.
I dragged down the settings from the top and sure enough the mute button was on, so I tried dragging the volume slider and it dragged fine but still the mute button was on. I tried holding the mute button to turn it off but that also had no effect.
Even the volume buttons on the side of the Fire did not make any difference, the volume was still off.
I couldn’t figure out what my son had done to turn off the volume and I couldn’t find any answers online. I did find something talking about some settings that may have caused it but I couldn’t find what they were talking about.
Anyway, I found an answer (it is not ideal but it works so I guess it is an answer), and it was the age old answer where technology was concerned, a hard reboot. I turned the Fire off by holding down the power button until it asked if I wanted to turn it off and then turned it back on again by holding the button again and sure enough when I tried it again the volume was back on again.
I have had the problem of no sound on the Fire a couple of times now. I can only assume that my son presses something somewhere along the line to do this. It doesn’t seem to be a simple mute as this should then come back on again when you unmute it, but it doesn’t.
Oh well, at least there is a solution that will not drive me completely crazy!
Update: We now have a new Fire and the same thing happens with this too. Apparently there may be a certain app that causes this issue but I don’t know which one so that doesn’t really help! In any case the reboot does still work and the mute problem does not happen so much that this gets annoying.
This saved my bacon on a long car journey. I have a new fire and the only app I used was CBeebies so far which we used yesterday as it was the first and only one we downloaded – after we used it the sound went on mute and wouldn’t come back on. So that’s the culprit for us, although it might be other apps. Off and on saved the day though
Hi Toni, that is interesting that CBeebies was the only app you had downloaded! Glad the off and on fixed even if it is not the perfect solution!
I have just had this issue: the CBeebies get creative app does it. If your child presses the pause button (top right) within the app, a mute button comes on the screen. My kid must have pressed it, then pressed play whereby the mute/unmute button disappears only to leave an icon to say it is muted. I think this has also muted the whole damn pad for me too.
Issue solved.
Oh that is interesting Kt – so if you press pause again in that app does the mute button come up again so that you can turn it off?
Saved my sanity!! Thank you! We were also using the CBeebies app when it happened…
We’ve just had the same issue for the 1st time, my son was watching the kids BBC iPlayer app when it happened, closed the app and went on to Netflix app and sound started working again, went back on the iPlayer and it worked as normal… So possibly switching from one media app to another may cause/solve this…
Where is the mute button please let me know
Hi Donna, when you are watching something, touch the screen and you will see the volume icon, click on this and you will get the slider where you can touch the icon to turn the volume off.
Just figured this out, go on the internet, click on the menu button on the top right. Look for sounds and you will find sites blocked and unblock 🤗🤗